Privacy Policy

Last Updated: January 1, 2026

Teravonis SARL ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Data Controller Information

Teravonis SARL is the data controller for the personal data we process. We are registered in France with SIREN number 958451254 and our registered office is at Place de la République 56, 59515 Lille, France.

Data We Collect

We collect different types of personal data depending on how you interact with our website and services. The data collection includes information you provide directly to us and information we collect automatically when you visit our website.

Information You Provide:

• Contact information (name, email address, phone number)
• Company information (business name, industry, location)
• Communication content (messages, inquiries, support requests)
• Service preferences and requirements

Information We Collect Automatically:

• Website usage data (pages visited, time spent, interactions)
• Technical information (IP address, browser type, device information)
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

How We Use Your Information

We process your personal data for specific purposes based on legal grounds under the General Data Protection Regulation (GDPR). Our use of your data includes providing services, communicating with you, and improving our business operations.

Service Delivery:

• Processing and responding to your inquiries
• Providing import/export services and consultation
• Managing business relationships and contracts
• Facilitating communication regarding your projects

Business Operations:

• Improving our website and services
• Analyzing usage patterns and user preferences
• Ensuring website security and preventing fraud
• Complying with legal and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business operations, website analytics, and service improvement
• Contract Performance: To provide requested services and fulfill business agreements
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in business operations (hosting, analytics, communication)
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Generally, we keep contact information for active business relationships and for a reasonable period after the relationship ends. Website usage data is typically retained for up to 26 months. We may retain certain information longer if required by law or for legitimate business purposes such as dispute resolution.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interest or for direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission. We will inform you of any such transfers and the safeguards implemented.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws. In France, you can contact the Commission Nationale de l'Informatique et des Libertés (CNIL).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.